4-Day Return Policy

 

We offer a 4-day return window. You have up to 4 days after receiving your order to request a return.

Eligibility for Return

To be eligible for a return, your item must be:

• In the same condition as received
• Unworn, unused, and undamaged
• With all original tags and packaging intact
• Accompanied by a receipt or proof of purchase

How to Initiate a Return

To start a return, please contact us at:

📧 paviracandle1@gmail.com
📞 +91 7096708121

Once your request is approved, we will provide you with a return shipping label and detailed instructions.

⚠️ Important: Items sent back without prior approval will not be accepted.

Return Address

All returns should be sent to the following address:
Bhakti Nagar society part - 2, A.K Road, Varachha, Surat, Gujarat. Pin: 395008

Damages and Issues

Please check your order upon delivery. If the item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Parcel Opening Video Required – For all claims regarding damaged items or wrong products received, customers must provide a clear parcel opening video from the moment the package is unsealed. Claims without video proof will not be accepted.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants)
• Personal care products (e.g., beauty items)
• Hazardous materials, flammable liquids, or gases
• Customized or personalized products (such as special orders, engraved, or made-to-order candles), unless they are received in damaged condition or the wrong product was delivered

We also do not accept returns on sale items or gift cards.

If you are unsure about the eligibility of your item, please contact us before making a return request.

Return Shipping Costs

• If the return is due to a damaged or wrong product, Pavira Candles will cover the return shipping charges (with valid parcel opening video proof).
• If the return is due to any other reason (such as change of mind, dislike of fragrance/color, or customer error), the customer is responsible for return shipping costs.

Exchanges

The fastest way to exchange an item is to return the product you have, and once the return is accepted, place a new order separately.

Refunds

Once we receive and inspect your return, we will notify you regarding the approval of your refund.

• If approved, your refund will be issued to your original payment method within 10 business days.
• Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at:

 

📧 paviracandle1@gmail.com
📞 +91 7096708121